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incident.io

Shanone’s incident.io integration gives your agent 178 tools covering nearly the entire incident.io platform — incident management, alerting, on-call schedules, workflows, catalog, status pages, and admin/API operations.

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Getting Started

1

Generate an incident.io API Key

In your incident.io dashboard, go to Settings → API keys and generate a new key.
2

Add it to Shanone

Open Integrations in the Shanone dashboard, select incident.io, and paste in your API Key.
3

Retry your request

Once saved, shanone_execute_tool calls for incidentio_* tools will succeed.

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Available Tools

Shanone provides 178 tools for incident.io, organized into these categories:
incidentio_list_incidents, incidentio_get_incident, incidentio_create_incident, incidentio_edit_incident, incidentio_import_postmortem_document, incidentio_list_incident_types, incidentio_get_incident_type, incidentio_list_incident_statuses, incidentio_get_incident_status, incidentio_create_incident_status, incidentio_update_incident_status, incidentio_delete_incident_status, incidentio_list_incident_updates
incidentio_list_incident_roles, incidentio_get_incident_role, incidentio_create_incident_role, incidentio_update_incident_role, incidentio_delete_incident_role, incidentio_list_severities, incidentio_get_severity, incidentio_create_severity, incidentio_update_severity, incidentio_delete_severity, incidentio_list_custom_fields, incidentio_get_custom_field, incidentio_create_custom_field, incidentio_update_custom_field, incidentio_delete_custom_field
incidentio_list_custom_field_options, incidentio_get_custom_field_option, incidentio_create_custom_field_option, incidentio_update_custom_field_option, incidentio_delete_custom_field_option, incidentio_list_incident_attachments, incidentio_create_incident_attachment, incidentio_delete_incident_attachment, incidentio_list_incident_relationships, incidentio_list_incident_timestamps, incidentio_get_incident_timestamp, incidentio_list_incident_participants, incidentio_list_incident_participant_workloads, incidentio_create_incident_membership, incidentio_revoke_incident_membership
incidentio_list_actions, incidentio_get_action, incidentio_create_action, incidentio_update_action, incidentio_delete_action, incidentio_list_follow_ups, incidentio_get_follow_up, incidentio_create_follow_up, incidentio_update_follow_up, incidentio_delete_follow_up, incidentio_connect_follow_up_external_issue
incidentio_list_alert_attributes, incidentio_get_alert_attribute, incidentio_create_alert_attribute, incidentio_update_alert_attribute, incidentio_delete_alert_attribute, incidentio_list_alert_sources, incidentio_get_alert_source, incidentio_create_alert_source, incidentio_update_alert_source, incidentio_delete_alert_source, incidentio_list_alerts, incidentio_get_alert, incidentio_resolve_alert, incidentio_list_incident_alerts, incidentio_create_alert_event, incidentio_list_alert_notes, incidentio_get_alert_note, incidentio_create_alert_note, incidentio_update_alert_note, incidentio_delete_alert_note, incidentio_list_alert_routes, incidentio_get_alert_route, incidentio_create_alert_route, incidentio_update_alert_route, incidentio_delete_alert_route
incidentio_list_escalation_paths, incidentio_get_escalation_path, incidentio_create_escalation_path, incidentio_update_escalation_path, incidentio_delete_escalation_path, incidentio_list_escalations, incidentio_get_escalation, incidentio_create_escalation, incidentio_cancel_escalation
incidentio_list_schedules, incidentio_get_schedule, incidentio_create_schedule, incidentio_update_schedule, incidentio_delete_schedule, incidentio_preview_schedule_entries, incidentio_list_schedule_entries, incidentio_list_schedule_overrides, incidentio_create_schedule_override, incidentio_list_schedule_replicas, incidentio_get_schedule_replica, incidentio_create_schedule_replica, incidentio_delete_schedule_replica, incidentio_list_schedule_sync_rules, incidentio_get_schedule_sync_rule, incidentio_create_schedule_sync_rule, incidentio_update_schedule_sync_rule, incidentio_delete_schedule_sync_rule, incidentio_list_schedule_sync_targets, incidentio_get_schedule_sync_target, incidentio_create_schedule_sync_target, incidentio_update_schedule_sync_target, incidentio_delete_schedule_sync_target
incidentio_list_workflows, incidentio_get_workflow, incidentio_create_workflow, incidentio_update_workflow, incidentio_delete_workflow, incidentio_list_teams, incidentio_get_team, incidentio_list_users, incidentio_get_user, incidentio_list_user_notification_methods, incidentio_list_user_notification_rules, incidentio_get_user_paging_provider, incidentio_update_user_paging_provider
incidentio_list_catalog_entries, incidentio_get_catalog_entry, incidentio_create_catalog_entry, incidentio_update_catalog_entry, incidentio_delete_catalog_entry, incidentio_bulk_update_catalog_entries, incidentio_list_catalog_resources, incidentio_list_catalog_types, incidentio_get_catalog_type, incidentio_create_catalog_type, incidentio_update_catalog_type, incidentio_delete_catalog_type, incidentio_update_catalog_type_schema
incidentio_list_status_pages, incidentio_get_status_page_structure, incidentio_list_status_page_incidents, incidentio_get_status_page_incident, incidentio_create_status_page_incident, incidentio_update_status_page_incident, incidentio_create_status_page_incident_update, incidentio_create_status_page_retrospective_incident, incidentio_list_status_page_response_incidents, incidentio_list_status_page_maintenances, incidentio_get_status_page_maintenance, incidentio_create_status_page_maintenance, incidentio_create_status_page_maintenance_update
incidentio_list_postmortem_documents, incidentio_get_postmortem_document, incidentio_update_postmortem_document_status, incidentio_get_postmortem_document_content, incidentio_attach_postmortem_document, incidentio_ping_heartbeat, incidentio_update_telemetry_data_source, incidentio_get_identity, incidentio_get_openapi_spec
incidentio_list_api_keys, incidentio_get_api_key, incidentio_create_api_key, incidentio_update_api_key, incidentio_delete_api_key, incidentio_rotate_api_key, incidentio_get_ip_allowlist, incidentio_update_ip_allowlist, incidentio_list_maintenance_windows, incidentio_get_maintenance_window, incidentio_create_maintenance_window, incidentio_update_maintenance_window, incidentio_delete_maintenance_window, incidentio_list_secrets, incidentio_get_secret, incidentio_create_secret, incidentio_update_secret, incidentio_delete_secret, incidentio_rotate_secret

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Common Use Cases

Incident triage

Create an incident from an alert, assign roles, and post the first update automatically

On-call visibility

Check who’s on-call right now and preview upcoming schedule entries

Postmortem drafting

Pull timestamps, participants, and follow-ups for an incident to draft a postmortem

Status page updates

Post a customer-facing status page update as an incident’s severity changes

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Troubleshooting

incident.io accounts often require certain custom fields or role assignments on creation — call incidentio_list_custom_fields and incidentio_list_incident_roles first to see what’s mandatory for your workspace.
Overrides (incidentio_list_schedule_overrides) take priority over the base rotation and aren’t merged automatically into the entries view — check both endpoints if the on-call picture looks incomplete.
Alerts and incidents are related but distinct — resolving an alert doesn’t automatically transition its incident; update the incident status explicitly with incidentio_update_incident_status if needed.
These endpoints require an API Key with admin-level scope — a key scoped only to incident management operations will be rejected for account/admin-level changes.